FAQ's
How far in advance should I make my reservation?
We suggest that you book your reservation at least 24 hours in advance. However, we understand that unexpected travel needs do occur. As a result, we will make every effort to honor last minute requests.
Do you offer any special promotions or discounts?
Feel free to call our customer care or sales specialists at 800.698.0014 to find out about our discount policies.
You can also join our emailing list which keeps our customers up-to-date on specials exclusively designed for our newsletter members. To Join the email list Click Here or to join our SMS Promo List Click Here.
What if I need to call you after hours or on a holiday in the event of an emergency?
No problem. Our dispatchers are available to assist customers 24 hours a day, seven days a week. Keep our 800.698.0014 number handy at all times. You can text 508.423.0055 if it's an emergency.
Am I able to access my reservation online?
Yes, but you must have an account established. If you go to the
LOGIN feature of our online reservation system, we can connect your reservation to your new login or just call us at 781.938.0014 to reset your password or by emailing
marco@lynetteslimousines.com
Do I have to book a vehicle for multiple hours or do you offer "Pickup & Dropoff service?
Our transfers include but aren’t limited to a one way or round trip service to Logan or another Airport without stops between. Additional stops if needed will be calculated at $10.00 per stop (dependant on distance).
We also offer transfers in our larger vehicles if our schedule permits.
How do I pay for the service?
Payments with the exception of weddings will be due in full at or by the pick up time of the reservation date. Weddings must be prepaid at least 30 days prior to the reservation date. We accept cash, checks, Visa, MasterCard, American Express, and Discover as forms of payment. If you wish to pay by check please make sure we receive your check at least two weeks prior to your reservation date. We do require Credit Card holders and Credit Card to be present at the pick up address in order to authorize payment.
What if I have to cancel my reservation?
In order to provide the highest level of customer service and maximum availability to all of our clients, we follow the policy below for canceling a reservation.
Reservations for 2 hours of service or less require a 24 hour notice and cancel fee may apply.
Reservations for more than 2 hours of service require a 48 hour notice and a cancel fee may apply.
If a cancellation occurs outside of these parameters, the full amount of the reservation will be charged. Please contact the reservations department with any questions regarding this policy.
Do you have a "No Show Policy"?
Airport- If you fail to arrive at the scheduled pick up time and/or location for the arriving flight information you provided to us and there has not been any contact with Lynette’s Limousine after an hour for domestic flights or an hour and a half for international flights this will be considered a "No Show" and you will be charged the full fee of the reservation plus gratuity and any additional fees. Your assigned chauffeur will attempt to contact you either by phone or text, please respond to that communication to confirm contact and pick up details. If you can’t locate your vehicle please call us at 781-938-0014. Massport frequently changes pick up and drop off locations. Please call the office for assistance and we will direct you to the driver.
Our dispatch department will monitor your flight for any early or delayed arrivals. Any flight delays that extend beyond 1.5 hours a $25 per hour monitoring fee will apply. This covers the cost of your assigned driver being placed on standby and any administrative fees.
Tipping the driver
Unless otherwise arranged, the driver's gratuity is additional to the rate you have been quoted. Industry standard gratuity is usually 20% of the base rate of the reservation(s). We do not automatically add the gratuity to the bill unless you request we do, otherwise gratuity can be given directly to your driver at completion of reservation.
What happens is my flight is delayed?
Great question, if your flight is delayed, chances are we know this before you do. But sometimes technology fails and does not update us as quickly as we hope, so we ask that in the event your flight is delayed, you call us at 781.938.0014 with any and all updates.
Our dispatch department will monitor your flight for any early or delayed arrivals. Any flight delays that extend beyond 2.5 hours a $25 per hour monitoring fee will apply. This covers the cost of your assigned driver being placed on standby and any administrative fees.
How will I know where to locate my car and chauffeur?
Chauffeurs are not permitted to leave any vehicle unattended for any length of time. Your car and chauffeur will be waiting for you at the designated Limousine stand for your terminal. If you are unable to locate the Limousine stand or your chauffeur please contact Lynette’s Limousine at 781-938-0014 for assistance.
Logan Airport Pick up Locations:
(These are subject to change. Please inquire with our office to confirm current Massport policies.)
Terminal “A”
All Delta, Southwest and Westjet flights except international
-Exit terminal on Lower Level and proceed across both crosswalks to Limousine Lot
Terminal “B”
Air Canada, All American flights (except international arrivals), Pen Air, Spirit Air, and United Airlines
-After getting all baggage proceed outside baggage claim and cross the crosswalk into the parking garage and walk over to the limo stand area marked "Limos".
Terminal “C”
Jet Blue (Except Int'l Arrivals), Alaska Airlines, Aer Lingus (Both Departures & Arrivals), Cape Air, Emirates Airlines (Departures Only), Tap Portugal (Departures Only), Sun Country.
-After getting all baggage proceed up to the "Departures Level" and exit the terminal and proceed to the outer most curbside area.
Terminal “E”
International Flights
-Exit terminal at the ground level. Walk out to the designated limousine parking lot on your far left.
Miscellaneous Charges
Tolls (except airports) and parking fees are not included in the cost of service.
Do you charge any Grace Periods &/or Wait Fees?
Domestic Flight Arrivals: There is a 30 minute grace period on domestic flight arrivals. Your driver will arrive at the designated limo stand 30 minutes after your flight has landed. Trip time will begin at that point and to avoid any additional fees, the ride must be completed within 60 minutes (or originally negotiated time).
International Flight Arrivals: There is a 45 minute grace period on international flight arrivals. Your driver will arrive at the designated limo stand 45 minutes after your flight has landed. Trip time will begin at that point and to avoid any additional fees, the ride must be completed within 60 minutes (or originally negotiated time).
Wait Fees
Once your grace period has expired, all sedans and executive SUV'S will accrue a $1.00 per minute wait fee.
Price Quotes
All price quotes over the phone or email are estimates. These rates are subject to change and are based upon availability at the time of the quote. Price Quotes are not guaranteed unless reservation is booked the day of quote.
